PARiM is looking for our first Customer Engagement Specialist to join our growing international Customer Success team. You will be part of a team who focuses their attention on improving our customers journey with PARiM Software.
As the Customer Engagement Specialist, you will work together with Customer Success and Support teams to actively engage our existing users and to improve the adaption of new features
You will help customers understand PARiM solutions and services
You will engage customers via different communication platforms and formats (messaging, emailing, webinars, product tours)
You will drive product use from within the product via various engagement platforms (Intercom and Userpilot)
You will create one-off messaging campaigns based on short-term business goals - i.e. win-back campaigns
You will find ways to drive more of our customer base to use our self-serve content
You will create and implement strategies to improve customer retention
You will analyse and optimise customer product use by spotting trends and behaviour
You will analyse content consumption and how this impacts use, adoption and churn
You will be a link between the customer and our product engineering teams- gathering valuable insights via surveys and building feedback loops for sharing this information on a continuous flow to our product and engineering teams
2+ years of experience with B2B and SaaS
Hands-on experience with various communication tools
Excellent written communication in English for creating promotional content
Tech-savvy – able to learn and teach new functionality with ease
Business analysis skills to understand how clients need to use the product for their businesses
Interesting work and a competitive salary
Flexible working arrangements
Team events and travel
Tallinn, Tartu, UK
Flexible work hours
Being flexible in your work is the most important aspect in order to deliver in your own pace and in time. We work with you on your own work hour schedule, depending on your preferences.
Whether you want to work in Tallinn, Tartu, London or mix between, it is up to you. Your People Team will make sure you have all the necessary tools to help you achieve your goals.
Equipment suited to your preferences
As an IT company, we are aware of different tools and equipment needed to boost your performance. We provide you with the latest tools based on your needs and preferences of the position.
We know commuting to work can be a hassle, especially when it comes to driving a car. If you are working in Tallinn office, we have a parking spot waiting for you. Other offices will come as well in the future.
Sports and Health
Every person needs proper Health and Sports benefits. We are working constantly to improve the working environment and boost your energy levels. As an employee, we provide Sports package, and regular Health checkups. But if you need additional boost, there are always fresh fruits in the office.
Encouraging and Engaging Workplace
Strict schedules, hustle culture or late hours at work are not our idea of a supportive environment. So you won't find any of this with us. We believe that everyone deserves and more importantly needs to have a life outside of work.
In our team you'll find great challenges, modern tools and practices, collaboration and diversity of thoughts. And at the end of the day, we ask you to leave it behind, switch off to relax and recharge.
About PARiM Software
We aim to be the Partner in Staff Management, hence our name: PARiM.
Our strategy is based on the long-term outlook of technological progress and our commitment to offer the most reliable and secure service possible.
Thanks to open communication with our clients, we have been greeted with incomparable patience and support. Each and every button, option and process is fully driven by customer feedback, ideas and needs.
In our team you'll meet experts of staff management and a strong technical team making the vision a reality.